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Terms and conditions

The online store operating at www.nunalu.care is operated by Nunalu Spółka z o.o., based in Droszków, Poland (66-003), ul. Ptasia 31, registered in the National Court Register maintained by the District Court in Zielona Góra, 8th Commercial Division of the National Court Register under KRS number: 0000990065, NIP (Tax ID): 9292072642, REGON (Statistical Number): 522974560, with a share capital of PLN 5,000.00, hereinafter referred to as the “Seller”.

Contact with the Seller

  • Phone: +48 512 18 19 18 (Store working hours: 10:00–15:00 on business days; call charges per your carrier’s tariff)
  • Email: hello@nunalu.care
  • Contact form on the website

§1 General

Definitions used in the Terms and Conditions:

  • TERMS AND CONDITIONS – this document.
  • CUSTOMER – a natural person, legal entity, or an organizational unit without legal personality but with legal capacity, who places an Order in the Online Store in accordance with these Terms.
  • SOLE PROPRIETOR WITH CONSUMER RIGHTS – a natural person conducting business registered in CEIDG, who places an Order for purposes not directly related to their professional activity. This status applies only to customers with a delivery address or seat in Poland.
  • CONSUMER – a Customer who is a natural person using the Online Store for purposes unrelated to their business or professional activity.
  • GOODS, PRODUCT – a tangible item presented in the Online Store, which is the subject of a Sales Agreement.
  • SALES AGREEMENT – an agreement for the sale of Goods as defined in the Civil Code, concluded between the Seller and the Customer via the Online Store.
  • ONLINE STORE (STORE) – the website available at www.nunalu.pl, through which the Customer can place an Order.
  • ORDER – a declaration of the Customer’s intent specifying the type and quantity of Goods, aimed directly at concluding a Sales Agreement.

The Store’s activity includes selling the products currently available in the assortment and enabling Customers to place Orders through the website. Use of the Store is possible either by registering and logging into an account or by completing the Order form without logging in. The Store allows free browsing of the product assortment.

Sales are conducted online between the Customer placing the Order and the Seller.

All Customers purchasing from the Store are required to read these Terms and Conditions.

§2 Technical Requirements for Placing Orders

  1. Requirements for using the store:
    • Internet access,
    • Properly configured web browser,
    • Active and properly configured email account,
    • Enabled cookies and JavaScript,
    • PDF reader software.
  2. With the user’s separate consent, their personal data may also be processed by the administrator for marketing purposes, including the sending of commercial information via email (in accordance with Article 6(1)(a) of the GDPR).
  3. If the Customer uses hardware or software not meeting the above technical requirements, the Store does not guarantee proper functioning and reserves the right to limited functionality when placing an Order.
  4. It is prohibited to provide unlawful content, including in product reviews.
  5. The Store guarantees that all product reviews are submitted exclusively by Customers who have purchased the reviewed Product. Access to the review form is limited to Customers with an active Store account with purchase history, or to those who purchased without registration (via a unique review link in their confirmation email).
  6. Customers can subscribe to the Store’s newsletter to receive periodic updates on products and services. Subscription requires the Customer’s email and consent for personal data processing and promotional emails. The Customer may unsubscribe at any time via email (hello@nunalu.care) or the unsubscribe link in any newsletter message.

§3 Registration

  1. Registering in the Store is free and optional.
  2. Registration is based on completing a registration form with required identification data (first and last name), email address, and password, as well as accepting the current Terms and providing consent to personal data processing necessary to fulfill Orders. Account registration can also be completed during the Order process by checking the appropriate box.
  3. A confirmation email will be sent to the Customer’s provided email address. The account agreement is considered concluded upon receipt of the confirmation email.
  4. Login is performed using the credentials provided during registration (or as later changed upon request).
  5. To delete an account, the Customer must send a deletion request via email to hello@nunalu.care, including identifying information. This does not apply if the Store is in the process of fulfilling an Order – in such cases, the account will be deleted after Order completion.
  6. Orders can also be placed without registration. In this case, the Customer must complete the electronic Order form, providing the necessary data (name, email, phone number – optional, delivery address), accept the current Terms, and consent to data processing.

§4 Orders

  1. Product information on the Store’s website constitutes an invitation to conclude an agreement within the meaning of Article 71 of the Civil Code.
  2. By placing an Order, the Customer invites the Store to conclude a Sales Agreement. The process begins with reviewing the product page, including details like availability, price, delivery options, and payment methods. The Customer must provide or verify delivery details before confirming the Order by clicking “Order and Pay”, and must acknowledge the Terms and agree to data processing.
  3. An Order confirmation sent by the Store to the Customer’s email constitutes acceptance of the Customer’s invitation.
  4. If the Customer exits the Store before completing the Order, no agreement is concluded.
  5. Business customers must provide a NIP number during checkout; otherwise, the Order is processed as from a Consumer.
  6. The Store determines whether a sole proprietor qualifies for consumer rights on a case-by-case basis, potentially requiring a statement from the Customer.
  7. To place an Order, the Customer must choose products, a delivery method, payment option, and provide the delivery address. Selected products are added to the cart, and availability limitations are indicated where applicable.
  8. If any of the ordered Products are unavailable, the Store will notify the Customer within 14 days. The Customer can agree to delayed fulfillment or cancel the Order (in full or in part). A refund will be issued in case of cancellation. If the Customer does not respond within 7 days, the unavailable items are removed from the Order.

§5 Product Prices and Payment Methods

  1. The price listed with each Product is binding at the time of placing the Order. Prices include VAT (if applicable) but exclude delivery costs. Discounts, if applicable, are shown in the Order summary..
  2. Delivery options::
    • Courier service (as available during the checkout process)
  3. Delivery costs are displayed before placing the Order and on the “Shipping and Payment” page. They vary depending on the delivery method and products ordered.
  4. Online payments are processed by Blue Media S.A.
  5. Available payment methods:
    • Bank transfer
    • Electronic and card payments
  6. Refunds are issued via the same payment method used by the Customer unless they agree to an alternative that does not incur extra cost.
  7. Order processing time begins once payment authorization is confirmed (for card payments), or once the Seller’s bank account is credited (for transfers and online payments).
  8. If payment is not received within 14 days of placing the Order, it is canceled. A payment reminder is sent after 3 business days of non-payment.
  9. The Order will be fulfilled within the timeframe specified in the Order confirmation, no later than 30 days after the agreement is concluded. Estimated delivery time is listed on the product page.

§6 Complaints

  1. The Store is obligated to deliver defect-free goods and provide services in accordance with the Agreement.
  2. The Product is deemed compliant if it matches:
    • its description, type, quantity, quality, completeness, and functionality
    • the specific purpose communicated to the Seller and accepted before concluding the Agreement
  3. In addition, the Product must:
    • be fit for its usual purpose, considering legal regulations, technical standards, or good practices
    • be delivered in the expected quantity, with durability, safety, functionality, and compatibility typical of such products
  4. The Store is not liable for lack of conformity if the Consumer was clearly informed of a specific defect and accepted it.
  5. The Store is responsible for lack of conformity due to improper production if:
    • the production was done by or under the responsibility of the Store
    • the improper use was due to errors in product labeling
  6. If a Product is found to be defective, the Customer may use warranty rights (if available) or statutory rights under the Civil Code. These rights are independent.
  7. To file a complaint, the Customer should inform the Store about the defect (preferably with documentation), and may request a replacement. Complaints may be submitted electronically or in writing.
  8. For Consumers and sole proprietors with consumer rights, the Seller is liable under the warranty or contractual liability. This does not apply to other types of Customers.
  9. The Store will respond to the complaint within 14 days of receipt and inform the Customer of the outcome.

§7 Right of Withdrawal from the Agreement

  1. A Consumer or an Entrepreneur with Consumer Rights who has concluded a distance contract may withdraw from it without giving any reason by submitting an appropriate statement within 14 days. The withdrawal period begins:
    • from the date of taking possession of the Goods by the Consumer or a third party indicated by the Consumer (other than the carrier), and in the case of a contract that includes multiple items delivered separately, in parts, or in batches — from taking possession of the last item, part, or batch,
    • from the date of concluding a contract — for service agreements.
  2. To meet the withdrawal deadline, it is sufficient to send a statement before the deadline.
  3. The Store allows submitting a withdrawal statement via email to: kontakt@nunalu.pl or by post to: Nunalu Sp. z o.o., ul. Ptasia 31, 66-003 Droszków. A model withdrawal form is available in Appendix No. 1 to the Regulations and in the withdrawal tab.
  4. The Seller shall immediately confirm receipt of the withdrawal statement via email.
  5. In the event of withdrawal from a distance contract, the contract is considered not concluded.
  6. If the Consumer or Entrepreneur with Consumer Rights submitted a statement of withdrawal before the Seller accepted the offer, the offer ceases to be binding.
  7. The Seller is obliged to return all payments received, including delivery costs (except additional costs resulting from the chosen delivery method other than the cheapest standard delivery offered by the Seller), no later than 14 days from receiving the withdrawal statement.
  8. The refund will be made using the same payment method as the original transaction, unless the Consumer agrees to a different method that does not incur any fees.
  9. The Seller may withhold the refund until the Goods are returned or proof of their return is provided.
  10. The Consumer is obliged to return the Goods to the Seller at the address: Nunalu Sp. z o.o., ul. Ptasia 31, 66-003 Droszków, no later than 14 days from the date of withdrawal. This deadline is met if the Goods are sent before the 14-day period expires.
  11. The Consumer bears the direct costs of returning the Goods.
  12. The Consumer is liable for any diminished value of the Goods resulting from handling them in a way other than necessary to establish the nature, characteristics, and functioning of the item.
  13. The right of withdrawal does not apply to contracts:
    • for the supply of goods made to the Consumer’s specifications or clearly personalized,
    • for the supply of goods which are liable to deteriorate or expire rapidly,
    • for the supply of sealed goods which were unsealed after delivery and cannot be returned for health protection or hygiene reasons.

§8 Personal Data

  1. The controller of Clients’ personal data is the Seller.
  2. The Store collects and processes personal data to fulfill orders, ensure electronic services, and other purposes as specified in the Privacy Policy, including:
    • contract execution and settlement (Art. 6(1)(b) GDPR),
    • compliance with legal obligations (Art. 6(1)(c) GDPR),
    • legitimate interests of the Seller (e.g., fraud prevention, claims handling) (Art. 6(1)(f) GDPR),
    • based on consent for marketing and newsletter services (Art. 6(1)(a) GDPR).
  3. Data may be transferred to service providers (e.g., payment processors, courier companies, IT service providers). Data is not transferred outside the EEA unless necessary, and always with appropriate safeguards.
  4. The Client has the right to access, rectify, erase, restrict processing, object, and lodge a complaint with a supervisory authority.
  5. Providing data is voluntary, but necessary to conclude a contract or use services.
  6. More information is available in the Privacy Policy on the Store’s website.

§9 Final Provisions

  1. The Seller reserves the right to amend these Terms and Conditions for valid reasons, such as:
    • legal changes affecting mutual rights and obligations,
    • service changes (e.g., payment or delivery methods),
    • technical or organizational changes to the Store,
    • updates to data or form templates.
  2. Registered Clients will be notified of changes via email 14 days before new regulations take effect. Orders placed before changes remain subject to the prior version.
  3. In matters not regulated by these Terms and Conditions, Polish law applies, in particular:
    • the Civil Code,
    • the Act on Consumer Rights,
    • the Act on Provision of Electronic Services,
    • and GDPR.
  4. For Consumers, disputes may be resolved through:
    • negotiations,
    • mediation,
    • arbitration, or
    • proceedings before a competent court.
  5. A platform for online dispute resolution (ODR) is available at: https://ec.europa.eu/consumers/odr
  6. The Terms and Conditions are effective from: 10.02.2023