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FAQ

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Shipping

Where do you ship?
Nunalu currently ships to all EU countries! We also ship to Scandinavia. While we don’t yet ship everywhere internationally, help us bring Nunalu around the world by contacting us at contact@nunalu.care to let us know where you live and help us get to you sooner.

Ordering and billing

How long will it take for my order to process?
Once you have placed your order, please allow 1-2 business days for processing.

Product Information

What ingredients are used in your products?
Our products are crafted with high-quality, plant-based ingredients inspired by nature. We avoid unnecessary fillers, ensuring only precious and gentle components are included to care for your child’s delicate skin.
Are your products organic and cruelty-free?
Yes, our skincare line is designed with a commitment to purity and safety, suitable for newborns and sensitive skin. We prioritize natural ingredients to provide gentle and effective care for your little ones. Many of our ingredients are organic and each supplier of them has been meticulously verified by us.
Are your products safe for newborns and sensitive skin?
Absolutely. Our products are dermatologically tested and created to be gentle enough for use from the first day of life, making them ideal for newborns and those with sensitive skin.
Do your products contain any allergens or synthetic fragrances?
We focus on purity and do not include random ingredients or fillers. Our formulations are free from synthetic fragrances, ensuring they are gentle and safe for your child’s skin.

Usage and Application

How should I use each product?
Each product comes with specific usage instructions to ensure optimal care. Generally, our skincare items are designed for daily use to cleanse, moisturize, nourish, soothe, and regenerate your child’s skin. For detailed guidance, please refer to the instructions provided on each product’s packaging or on single product page in our website.
How often can I apply the products to my baby's skin?
Our products are formulated for daily use. However, the frequency can depend on your baby’s individual needs and the specific product. We recommend following the usage instructions provided with each product and consulting with a pediatrician if you have any concerns.